Infobrain AG is a major player in the global market for GSM data clearing and mobile communication roaming software (4G, 5G). Headquarter in Effretikon Zürich/Switzerland with affiliates in Minsk/Belarus and Iasi/Romania. The GSM Association and most of the big brands are among Infobrain?s customers. We employ 100 engineers in our offices in Switzerland, Belarus and Romania.

To extend our young and innovative team we are looking for:

Head of Data Clearing Operations, Customer Care und Help Desk (COO)

Your tasks: Based in our Swiss office you manage our data clearing operations team and coordinate for technical issues with the development team. Your team members are working onsite in our office in Effretikon or in our affiliates in Minsk and Iasi.

By managing the team and being responsible for operations, customer care and help desk you are involved with customer care requests, answer and track the requests. You take responsibility in implementations for new customers and defining the data clearing flow in our roaming management system. You supervise the data clearing system (monitoring, flow control, task execution). Occasionally, you will travel to our affiliates in Minsk and Iasi, and you will be onsite at customer for high level consulting, product implementation and training.

Your profile: You are working in our business, e.g. in a roaming dept. at a GSM operator or at a GSM data clearing house for a few years. You have a very good understanding of GSM architecture and roaming management. You are a teamplayer with teamleader personality. You speak fluent English and Russian. You work hard with extraordinary effort to satisfy our customer demands.

Your education: University degree in a technical area, e.g Bachelor of Science or similar.

Your chances: We offer you the unusual opportunity to work in a medium sized company with international visibility and professionalism. You will enjoy leading your team of young and enthusiastic job professionals.

If you think you are the right person then please apply by email or contact us as soon as possible!